Terms & Conditions

Events & Functions

  1. Customer Checklist
    • I/We have selected our food and beverage options and/or committed to a minimum spend.
    • I/We understand that no one under the age of 18 is permitted in the venue.
    • I/We understand that a 10% gratuity will be added to the total bill for all groups.
    • I/We understand that outside food and drinks are not permitted in the venue.
    • I/We have confirmed the number of guests attending.
    • I/We understand that we will be charged for the confirmed number of guests 2 days prior to the booking. For example, if a booking is made for 20 people but only 15 turn up on the day, we will be charged the full amount of minimum spending that’s been agreed prior.
    • I/We have processed the required deposit to confirm the booking of the private space/room.
    • I/We understand that there is a minimum spend required for the exclusive use of the private space/room.
    • I/We understand that smoking or vaping is not permitted inside the venue.
    • I/We understand that the booking form must be submitted and confirmed by venue management before it takes effect.
    • I/We understand that it is our responsibility as the cardholder and/or organiser of this booking to make it clear to our guests that the total bill cannot be split.
    • I/We understand that Ho Jiak Group requires 24 business hours’ notice for any dietary requirements for ourselves or our guests. Any additional items ordered outside of the set menu will be charged on top of the bill.
    • The Ho Jiak Group management reserves all rights with regard to refusing entry, behaviour, paraphernalia and intoxication for clientele.
  2. Client Responsibilities
    • This agreement takes effect when Ho Jiak Group management accepts a booking form. Prior to this, the booking will be considered tentative.
    • The client will be responsible for any damage or extra cleaning required to the venue, Ho Jiak Group property, Ho Jiak Group guests, or its staff’s property caused by guests or their friends attending the booking.
    • The client must assist in removing any intoxicated guests from the premises if requested to do so by management.
    • I/We understand that the full amount for the booking/function must be paid in full on the day of the event, either by card or in cash. We do not accept cheques.
  3. Cancellation Policy
    • If you need to cancel your reservation, please notify us as soon as possible.
    • Any cancellations must be emailed to amah@hojiak.com.au, or townhall@hojiak.com.au, or haymarket@hojiak.com.au, and receive confirmation before the cancellation takes effect.
    • Cancellations made at least 48 hours prior to the reserved date will receive a full refund of the deposit.
    • Cancellations made within 48 of the reserved date will result in the forfeiture of the deposit.
  4. Changes to Reservation
    • If you need to make changes to your reservation, please notify via a phone call or email as soon as possible.
    • Changes made at least 48 hours prior to the reserved date will be accommodated, subject to availability.
    • Changes requested within 48 hours of the reserved date may not be possible and are subject to the same cancellation policy outlined in Section 3.
  5. Exclusivity
    • Hire prices are based on the food and beverage minimum spend quoted + 10% discretionary gratuity for exclusive hire of the private space/room.
  6. Payment
    • The final bill for the private dining space/room, including any additional services and applicable taxes, must be settled in full at the end of the event.
    • We accept cash, credit/debit cards, and other forms of electronic payment as specified by the restaurant.
  7. Damages and Liability
    • The person making the reservation is responsible for any damages caused to the private dining room or any items within it.
    • The restaurant reserves the right to charge the cost of repairing or replacing any damaged property.
    • The restaurant will not be held liable for any loss, theft, or damage to personal belongings brought into the private dining space/room.
  8. Venue rights
    • In the unlikely event that we need to make changes to or cancel your reservation, we will notify you as soon as possible and offer suitable alternatives.
    • If no alternative arrangements can be agreed upon, any deposit or payments made will be fully refunded.
    • The Ho Jiak Group reserves the right to have any patron removed from the premises due to behaving in an irresponsible manner in the management’s opinion.
    • The Ho Jiak Group will take all care but assume no responsibility for the loss or damage to any property belonging to the client or their guests. Due to seasonal availability and
      demand, certain menu and drinks list items and prices may be subject to change without notice.
  9. Privacy and Data Protection
    • We respect your privacy and will handle any personal information provided in accordance with applicable data protection laws.
    • By making a reservation for our private dining space/room, you consent to the collection, use, and storage of your personal information as outlined in our Privacy Policy.

Privacy Policy

Website Terms of Use
Use of any of the websites hosted on the following domains (HO JIAK GROUP) signifies your
agreement to the Terms of Use / Disclaimer:

hojiakgroup.com.au
hojiak.com.au
tamjiak.com.au
holiao.com.au
dabao.au

Transaction Currency
All transactions are processed in AUD.

Marketing Pre-paid Events
Any cancellation to pre-paid Marketing events at any HO JIAK GROUP Restaurant must be notified within 72 hours of the event’s date or based on the specified Terms & Conditions of the said event otherwise charges will occur.

Customer Service Policy
HO JIAK GROUP is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. 

Refund Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or exchange where goods are faulty, have been wrongly described, or are different to the product purchased on the website.

Security Policy
When purchasing or booking from HO JIAK GROUP Restaurants, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is estimated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us. 

Gift Vouchers
Treat this card or digital card like cash. Defaced, mutilated, altered, lost, or stolen cards will not be replaced. Not redeemable for cash. Cash will not be given for any unused balance. Purchases exceeding the available balance require the difference to be paid by other methods. In the event of any dispute, the decision of HO JIAK GROUP is final. This physical card or digital card is valid across all HO JIAK GROUP Restaurants unless otherwise stated.

Disclaimer
We endeavour to keep all information contained on HO JIAK GROUP websites up-to-date. However, prices, listings, articles and other information are subject to change and are for information purposes only. HO JIAK GROUP assumes no responsibility for errors or omissions noted on the aforementioned websites. Please verify all information via email or by telephone. 

Trademarks 
Publications, products, company names, content, graphical elements, or services referenced or used herein or on the site are the exclusive trademarks of their respective owners, and any use of trademarks is strictly prohibited without the express permission of their owners.

Links to Third Party Websites
HO JIAK GROUP websites may contain hyperlinks to websites operated by parties other than those within HO JIAK GROUP. HO JIAK GROUP does not control such websites and is not responsible for their content. Inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Limitation of Liability
Neither HO JIAK GROUP nor any of its directors,employees, or other representatives, or the developer, Internet Service Provider or carrier of the website, will be liable for damages arising out of or in connection with the use of HO JIAK GROUP websites. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect, or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Reservation & Cancellation Policy

Cancellation Policy for Normal Bookings:

Please note that a minimum spending is applicable when booking for a private dining room. If you wish to arrange for a private dining room, please make an inquiry here. A deposit will be required to secure your private room booking. This deposit can be used as credit on your reservation date. Any amount exceeding the deposit will need to be settled on the day.

A minimum notice period of 48 hours is required to cancel a private room booking. This request must be submitted in writing via email to: amah@hojiak.com.au or by phone at (02) 9170 4714. The deposit will be fully refunded if the cancellation is made at least 48 hours in advance. If the cancellation occurs within 48 hours of your reservation, the deposit will be forfeited.

Cancellation Policy for Special Events:

We know plans can change, if you wish to cancel or adjust your booking before the 72-hour notice period, you may do so via the booking link in your confirmation email.

A minimum notice period of 72 hours is required to cancel a booking or to change the number of guests attending. This request must be submitted in writing via email to: amah@hojiak.com.au

Online changes are not able to be done within 72 hours prior to the actual day of the event. Cancellations, no shows or changes to the numbers within 72 hours notice period will incur a loss of full deposit made to your nominated credit card. No credits will be given for cancellations, no shows or changes to the numbers within 72 hours notice period.

Please contact us via amah@hojiak.com.au (office hours: Monday to Friday from 9am to 5pm) or (02) 9170 4714 should you have any queries regarding your booking. Please only contact us during our opening hours. We thank you for your kind understanding.

Credit Card Surcharge:

Please note a variable surcharge will be applied to all credit and debit card payments.

Sunday & Public Holiday:

Should your reservation fall on a Sunday, a 10% surcharge applies. On public holidays, a 15% surcharge will be added to the total bill.

Exceeding Booking Time Limit:

Please note that there will be a 10% Service Charge on top of the total bill, if the booking exceeds the 2 hour dining time limit. For every hour exceeded, there will be additional 10% Service Charge on top of the total bill.

Large Group Bookings:

As for groups of 10 or more that has the 10% Gratuity Fee, an additional 10 Service Charge (10% of total bill excluding Gratuity Fee) will still be added to the total bill along with the Gratuity Fee.

For groups of 20 and above, a pre-order is required at least a week prior to the reservation.

Alcohol & decorum:

Amah by Ho Jiak is a fully licensed venue. We do BYO for wines only for normal dining. Corkage fee is $30 per bottle. It is your responsibility to ensure the orderly conduct of your guests. All beverages are subject to seasonal change.

Credit card surcharge:

Please note a variable surcharge will be applied to all credit and debit card payments.

 

Promotions - Terms & Conditions

Father's Day Special

  1. This 50% OFF for Crab available on 4th to 6th September on certain timeslots: 2.30pm-4.45pm & 8pm-9.15pm
  2. A deposit of $100 is required to secure this booking.
  3. Booking is essential for this offer.
  4. This offer is only valid for groups of 3 and above.
  5. This offer is only valid for dine-in and for 1x Crab* Only.
  6. A 10% surcharge is applicable on total bills on Sundays.
  7. A 10% Gratuity is applied to groups of 10 and above(Mon-Sat)
  8. Liven payments are NOT applicable to this promotion.
  9. This promotion cannot be used in conjunction with other promotions and vouchers.
  10. Be punctual for your booking. We hold your reservation for up to 15 minutes before releasing the table, please call us if you are running late.
  11. This venue – Amah by Ho Jiak has limited tables. Please ensure that you have reserved the right venue. A no show fee will be charged for wrong venue reservations. We do not accommodate requests for changing venue from internal.
  12. Should your plans change, please let us know 24 hours via email ( amah@hojiak.com.au) or call (02) 9170 4714 before your reservation time. Deposit cannot be refunded if cancellations are made within 24 hours.
  13. Amah by Ho Jiak reserves the right to amend these terms and conditions without prior notice.
  14.  

父亲节优惠

  1. 本次肉蟹五折优惠仅适用于 9月4日至6日，并限特定时段: 下午2.30至下午4.45 & 晚上8-晚上9.15
  2. 预订需支付 $100 澳元订金 以保留座位。
  3. 此优惠需预订方可生效。
  4. 此优惠仅适用于 3 人及以上的团体。
  5. 此优惠仅限堂食，不适用于外带或外送。
  6. 此优惠仅限1只肉蟹。
  7. 周日用餐需支付总账单的 10% 附加费。
  8. 10人或以上，会收取10%服务费(仅限周一至周六）
  9. 使用 Liven 付款不适用于本活动。
  10. 本活动不可与其他优惠或折价券合并使用。
  11. 请准时抵达。预订将保留最多 15分钟，若迟到请来电通知，否则我们将释放座位。
  12. 本餐厅 Amah by Ho Jiak 座位有限，请确认您已预订正确的地点。若预订错误地点且未到场，将收取 未出席费用。我们不接受更换餐厅的请求。
  13.  若您需更改或取消预订，请于预约时间前 24小时 通过邮箱（amah@hojiak.com.au）或来电（(02) 9170 4714）通知我们。若在24小时内取消，订金恕不退还。
  14. Amah by Ho Jiak 保留随时修改此条款与细则的权利，恕不另行通知。

$30 Express Lunch Special

  1. The $30 Express Lunch Combo is available at Amah Chatswood, Monday to Friday, from 11:30am to 3:00pm, excluding public holidays.
  2. Each Express Lunch Combo includes one (1) selected main, one (1) selected side and one (1) selected drink from the designated Express Lunch menu.
  3. The $30 Express Lunch Combo is available for Dine-in and On-Site Takeaway
  4. The 20-minute service guarantee is calculated based on the time printed on the order docket. The docket time will be considered the official start time of the 20-minute period.
  5. To qualify for the service guarantee, the selected Express Lunch Combo must be served within 20 minutes from the docket time.
  6. If a qualifying Express Lunch Combo is served more than 20 minutes after the docket time, the customer will receive one (1) $30 voucher to use towards their next eligible lunch visit.
  7. This voucher is valid for redemption Monday to Friday, from 11:30am to 3:00pm only
  8. The $30 voucher is valid for three (3) months from the date of issue. Expired vouchers will not be accepted or extended.
  9. The 20-minute guarantee applies only to items included in the designated Express Lunch Combo menu. Additional dishes, modifications, substitutions or separately ordered items are not included in the guarantee.
  10. The voucher is not redeemable for cash, cannot be exchanged for cash or credit, and no change will be given if the eligible spend is less than the voucher value.
  11. The voucher cannot be used in conjunction with any other promotion, discount or voucher unless otherwise stated by Amah by Ho Jiak .
  12. The 20-minute guarantee does not apply where delays are caused by circumstances reasonably outside the restaurant’s control, including emergencies, system outages or other unforeseen operational disruptions.
  13. Customers must inform our team of any food allergies or dietary requirements before ordering. We will make reasonable efforts to accommodate dietary requirements; however, we cannot guarantee that any dish is completely free from allergens, and traces of allergens may be present.
  14. Menu items are subject to availability and may be changed or substituted at Amah by Ho Jiak’s discretion.

$30 极速午餐套餐

  1. $30 极速午餐套餐仅限于Amah Chatswood 提供，供应时间为周一至周五 上午11:00至下午3:00，公共假期除外。
  2. 每份极速午餐套餐包括指定菜单中的 1份主食、1份小菜及1杯饮料。
  3. $30 极速午餐套餐适用于堂食及现场外带。
  4. 20分钟出餐保证以订单发票上打印的时间为准。发票时间将作为20分钟计时的正式开始时间。
  5. 符合条件的极速午餐套餐须在发票时间起20分钟内出餐。
  6. 如符合条件的极速午餐套餐在小票时间起超过20分钟后才出餐，顾客将获得 1张价值$30的优惠券，可于下次符合条件的午餐消费时使用。
  7. $30优惠券仅限于周一至周五上午11:30至下午3:00期间使用。
  8. $30优惠券自发放之日起有效期为三（3）个月。逾期优惠券将不予接受或延期。
  9. 20分钟出餐保证仅适用于指定的极速午餐套餐菜单。额外加点、菜品修改、替换或单独点选的其他菜品均不包含在此保证范围内。
  10. 优惠券不可兑换现金，也不可转换为现金或其他形式的消费额度。如符合条件的消费金额低于优惠券面值，余额将不予退还。
  11. 除非 Amah by Ho Jiak 另有说明，优惠券不可与其他促销活动、折扣或优惠券同时使用。
  12. 如延误是由餐厅合理控制范围以外的情况所导致，包括紧急事件、系统故障或其他不可预见的营运中断，20分钟出餐保证将不适用。
  13. 顾客须在点餐前告知我们的员工任何食物过敏或特殊饮食需求。我们会尽合理努力配合相关需求，但无法保证任何菜品完全不含过敏原，所有菜品均可能含有微量过敏原。
  14. 所有菜单菜品视供应情况而定，Amah by Ho Jiak 保留更改或替换菜单菜品的权利。
  15. 如有合理需要，Amah by Ho Jiak 保留修改、暂停或取消极速午餐促销活动及相关条款与细则的权利。
  16.  

Birthday Special - Your Age Is Your Discount! Amah 请你生日限定烤鸭:

  1. This offer is valid for “Birthday Duck Special” bookings only and must be booked at least 48 hours in advance. 
  2. Offer is valid for the birthday celebrant only and is redeemable on the actual date of birth or within 7 days before/after the date of birth.
  3. A valid government-issued photo ID is required on arrival for age verification. If age verification cannot be provided, the Special Duck will be charged at full menu price.
  4. This offer is limited to one (1) discounted Special Duck per birthday celebrant per booking.
  5. Minimum Spend of $80 is required to redeem this offer.
  6. Liven payments are not applicable to this promotion.
  7. The birthday discount is strictly limited to the designated birthday dishes and is not applicable to the total bill or to any other menu items, beverages, service charges, or promotions. The discount is non-transferable and may not be combined with any other offers, vouchers, or discounts
  8. Offer is not valid for takeaway or delivery.
  9. Group of 10 and above will incur a 10% Gratuity.; On Sunday, only a 10% Sunday Surcharge will be applied.; On Public Holiday, only a 15% Public Surcharge will be applied.
  10. To cancel or modify your booking, including changes to the number of guests, a minimum of 48 hours’ written notice via email to amah@hojiak.com.au is required.
  11. Cancellations, no-shows, or changes within 48 hours will result in the forfeiture of the deposit charged to your nominated card. No credits will be issued in these cases.
  12. Please inform our staff of any food allergies or special dietary requirements. We try our best to cater to dietary requirements. We do not guarantee any of our dishes to be 100% allergen free.
  13. Amah by Ho Jiak Management reserves the right to modify these terms & conditions without prior notice.
  1. 本活动仅限”生日烤鸭”预订，需提前至少48小时预约。
  2. 仅限寿星本人使用，有效期涵盖生日当天及前后7日内。
  3. 到店需出示政府签发的带照片有效身份证件进行年龄验证。若无法验证，特供鸭将按菜单原价计费。
  4. 每位寿星每次预订仅限享受1只特价”生日烤鸭”。
  5. 最低消费满$80方可使用本优惠。
  6. 本活动不支持Liven支付方式。
  7. 生日折扣严格限定于指定生日菜品，不适用于总账单、其他菜单项目、酒水、服务费及其他促销。该折扣不可转让，不可与其他优惠、代金券或折扣叠加使用。
  8. 本活动不适用于外卖或配送服务。
  9. 10人或以上，会产生10%服务费。若公共假期就餐，只需付公共假期15%服务费。若周天就餐，只需付周天10%服务费。
  10. 如需取消或修改预订（包括人数变更），请至少提前48小时发送邮件至amah@hojiak.com.au书面通知。
  11. 48小时内取消预订、未到场或变更预订，定金将不予退还，且不提供代金券补偿。
  12. 请告知服务人员任何食物过敏或特殊饮食要求。我们将尽力满足需求，但不保证任何菜品完全不含过敏。
  13. Amah by Ho Jiak管理层保留不经通知修改本条款的最终权利。
 

NAB X Broadsheet Program:

  1. Please note payment via a NAB Credit Card is required for the $50 discount to be applicable.
  2. Please note a spending of $250(excluding Surcharge/Gratuity) or above is required for the discount to be applicable.
  3. Please note other promotions, discounts, and vouchers are not applicable for this booking.
  4. This offer is not applicable on Public Holidays.*
  5. Bill splitting is not applicable for this booking.*
  6. Be punctual for your Reservation Booking. We will hold your reservation for up to 15 minutes before releasing the table, please call us if you are running late.
  7. This venue, Amah by Ho Jiak located at Chatswood has limited tables. Please ensure that you have reserved the right venue. A minimum of $20 per person no show fee will be charged for wrong venue reservations. We do not accommodate requests for changing venues.
  8. Should your plans change, please let us know 24 hours via email (amah@hojiak.com.au) before your reservation time.
  9. Dining times are allocated as follows: groups with less than 10 people have a limit of 90 minutes, while groups of 10 or more are allocated with 120 minutes.
  10. On Sundays, there is a 10% surcharge applied to the total bill. There’s a 10% gratuity fee applies for groups of 10 and above.
 

Late Night Special:

  1. This offer is available from daily from 8pm, with limited time slots, and excludes NSW Public Holidays.
  2. This offer is exclusively available via bookings & dine in only (not applicable for takeaway or walkins).
  3. This offer cannot combined with any other promotions or vouchers.
  4. Menus are subject to change and depends on the availability on the day. 
  5. Liven payments are not applicable to this offer.
  6. Photo is for illustration purpose only.
  7. A 10% service charge applies on total bills on Sundays.
  8. To cancel or modify your booking, including changes to the number of guests, a minimum of 24 hours’ written notice via email to amah@hojiak.com.au is required. Cancellations, no-shows, or changes within 24 hours will result in the forfeiture of the full deposit charged to your nominated cards. No credits will be issued in these cases.
  9. Amah by Ho Jiak Management reserves the right to modify these terms & conditions without prior notice.

$7 Beer Tuesday & Sunday:

  1. This offer is valid on every TUESDAY & SUNDAY ONLY (Not applicable on public holidays)
  2. Offer is not valid in conjunction with other promotions & vouchers.
  3. There’s a 10% Surcharge on Sundays.
  4. Amah by Ho Jiak promotes responsible drinking.
  5. Liven & Shopback payments are not applicable to this promotion.
  6. Amah by Ho Jiak reserves the right to amend these terms and conditions without prior notice.
  7.  

$15 Cocktail Thursday & Sunday:

  1. This offer is valid for Signature Cocktails on every THURSDAY & SUNDAY ONLY (Not applicable on public holidays).
  2. Offer is not valid in conjunction with other promotions & vouchers.
  3. There’s a 10% Surcharge on Sundays.
  4. Amah by Ho Jiak promotes responsible drinking.
  5. Liven & Shopback payments are not applicable to this promotion.
  6. Amah by Ho Jiak reserves the right to amend these terms and conditions without prior notice.
 

Kids Eat Free Monday & Sunday:

  1. Offer is valid on every MONDAY & SUNDAY ONLY (Not applicable on public holidays).
  2. Offer valid for children height under 120cm only. Buy one full-priced main meal and receive one free kid’s main meal.
  3. Offer valid on a kids main meal only – drinks and dessert not included. Maximum 4 kid’s free meals per group.
  4. Offer only valid for one meal per child.
  5. Offer is not valid in conjunction with other promotions & vouchers.
  6. There’s a 10% Surcharge on Sundays.
  7. Liven & Shopback payments are not applicable to this promotion.
  8. Amah by Ho Jiak reserves the right to amend these terms and conditions without prior notice.
 

Dim Sum High Tea:

  1. Offer available daily from 11:30 AM to 5:00 PM (Monday to Saturday), and for Sundays, from 1:30 PM onwards with the last seating at 3:30 PM.
  2. All Dim Sum High Tea sittings are 2 hours. The last round of drinks will be served 15 minutes before the end of your seating.
  3. This offering is a pre-paid offering to secure your reservation. Payment must be made in advance to confirm your booking.
  4. To ensure availability, reservations are highly recommended. Walk-ins are accepted, but subject to availability.
  5. Desserts are assorted depending on availability of the day.
  6. This offer cannot be used in conjunction with other promotions or vouchers.
  7. A 15% surcharge applies on public holidays, and a 10% surcharge applies on Sundays.
  8. A 10% Gratuity is applicable on total bills for a group of 10+.
  9. Liven & Shopback payments are not applicable to this promotion.
  10. Amah by Ho Jiak promotes responsible drinking. Please drink responsibly.
  11. This offer cannot cater to any dietary requirements, and we kindly seek your understanding on this matter.
  12. Amah by Ho Jiak reserves the right to amend these terms and conditions without prior notice.
 
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